UST is a digital transformation services company with over 35,000 employees worldwide. The company offers a range of IT services, including cybersecurity, data analytics, supply chain management, and cloud infrastructure. UST serves clients across seven different industries.
Like many other businesses, UST has had to adapt to the new workplace brought about by COVID-19. They began with a fully remote setup but have since required IT employees to come into the office 2-3 days per week. UST is also in the process of creating a more flexible workforce that can better cater to their customers&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPWc2akdKWHlibmd3QXBic0NhZGZFZUZsZ2lIbmlrT0VwaVZVOVFOSGM1WkdwMmF6WXdlRzVHUjFOclVUMDk-8217; needs. The Open Talent strategy leverages the talent ecosystem of freelancers.
The company is adjusting to the fact that automation technologies, such as generative AI, are here to stay and will continue to grow. ChatGPT is an example of generative AI technology that can perform various business tasks like discovering software defects, data mapping, and automating supplier invoices.
In a time where economists warn of an impending recession, UST&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPWc2akdKWHlibmd3QXBic0NhZGZFZUZsZ2lIbmlrT0VwaVZVOVFOSGM1WkdwMmF6WXdlRzVHUjFOclVUMDk-8217;s clients have become more conscious of costs. This focus on spending has influenced UST&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPWc2akdKWHlibmd3QXBic0NhZGZFZUZsZ2lIbmlrT0VwaVZVOVFOSGM1WkdwMmF6WXdlRzVHUjFOclVUMDk-8217;s projects, which are linked to spend and results.
Niranjan Ramsunder, UST&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPWc2akdKWHlibmd3QXBic0NhZGZFZUZsZ2lIbmlrT0VwaVZVOVFOSGM1WkdwMmF6WXdlRzVHUjFOclVUMDk-8217;s CTO, explained that his role has been to solve and push the solutions to the left by identifying why a problem exists in the first place. Ramsunder described generative AI as the number one trend for customers and the need for cost-effective solutions that yield quick results. However, implementing AI can come with risks like biased conclusions and hallucinations.
Regarding the effect of AI on jobs, Ramsunder believes that AI will create more jobs for companies like UST that help customers find solutions. However, overall job numbers might reduce by 10-20%, and the types of jobs coming in and going away won&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPWc2akdKWHlibmd3QXBic0NhZGZFZUZsZ2lIbmlrT0VwaVZVOVFOSGM1WkdwMmF6WXdlRzVHUjFOclVUMDk-8217;t be the same. Ramsunder suggests that high school students prepare for cost-effective AI use and look into prompt engineering and hardware engineering since they play a crucial role in efficient AI use.
In conclusion, UST is a company that has had to adjust to new workplace norms since COVID-19. They are creating a more flexible workforce and have been leveraging generative AI technologies to offer cost-effective and quick solutions to their clients. The CTO believes that prompt engineering is crucial for successful AI implementation.
