Glean, a Palo Alto-based startup founded in 2019 by former Google, Microsoft, and Meta employees has released a new generative-AI based assistant called Glean Chat designed to boost productivity and efficiency across enterprises via a conversational search interface. The assistant is targeted at helping employees find information across an enterprise&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPTB4bzZTempKSGF3QXBic0NhZGZFZUZsZ2lIbmlrY0VoVlZITXZaVFZwUTB4cFEzVjBZbXhFYURBMmR6MDk-8217;s applications and content sources quickly and efficiently, with source citations. Glean Chat offers an experience very similar to OpenAI&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPTB4bzZTempKSGF3QXBic0NhZGZFZUZsZ2lIbmlrY0VoVlZITXZaVFZwUTB4cFEzVjBZbXhFYURBMmR6MDk-8217;s ChatGPT, but limited to an enterprise&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPTB4bzZTempKSGF3QXBic0NhZGZFZUZsZ2lIbmlrY0VoVlZITXZaVFZwUTB4cFEzVjBZbXhFYURBMmR6MDk-8217;s content and resource boundaries. Glean is built on five layers consisting of infrastructure, connectors, a governance engine, the company&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPTB4bzZTempKSGF3QXBic0NhZGZFZUZsZ2lIbmlrY0VoVlZITXZaVFZwUTB4cFEzVjBZbXhFYURBMmR6MDk-8217;s knowledge graph, and an adaptive AI layer, according to the company.
The company&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPTB4bzZTempKSGF3QXBic0NhZGZFZUZsZ2lIbmlrY0VoVlZITXZaVFZwUTB4cFEzVjBZbXhFYURBMmR6MDk-8217;s governance layer ensures that the generative AI follows an enterprise&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPTB4bzZTempKSGF3QXBic0NhZGZFZUZsZ2lIbmlrY0VoVlZITXZaVFZwUTB4cFEzVjBZbXhFYURBMmR6MDk-8217;s set boundaries and security policies such as identity and access management. The knowledge graph layer, which the company has developed over the last few years, understands relationships between content and employees and internal language in an enterprise. This allows Glean to recognize nuances like how people collaborate, how each piece of information relates to another, and what information is most relevant to each user. The knowledge graph layer is trained on an enterprise&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPTB4bzZTempKSGF3QXBic0NhZGZFZUZsZ2lIbmlrY0VoVlZITXZaVFZwUTB4cFEzVjBZbXhFYURBMmR6MDk-8217;s data, along with large language models once it becomes a Glean subscriber, according to Jain.
The adaptive AI layer uses the information from the knowledge graph and runs it through LLM embeddings for semantic understanding and large language models for generative AI, the company said. Currently, Glean is using a mix of large language models including OpenAI&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPTB4bzZTempKSGF3QXBic0NhZGZFZUZsZ2lIbmlrY0VoVlZITXZaVFZwUTB4cFEzVjBZbXhFYURBMmR6MDk-8217;s GPT-4 and transformer models from Google, such as BERT. Glean Chat, however, faces an uphill task when it comes to carving a space in a crowded generative AI market, as there are many competitors with similar offerings, according to Constellation Research principal analyst Andy Thurai.
When asked whether enterprise users could trust results from Glean Chat, IDC research manager Hayley Sutherland said that companies should provide methods for understanding and explaining the results or recommendations generated by assistants like Glean Chat. However, the process of grounding should be able to provide accuracy for results generated by Glean Chat, Omdia&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPTB4bzZTempKSGF3QXBic0NhZGZFZUZsZ2lIbmlrY0VoVlZITXZaVFZwUTB4cFEzVjBZbXhFYURBMmR6MDk-8217;s Shimmin said. The company said it has plans to introduce more granular citations for search results soon.
Glean Chat, according to Jain, will be priced on a per-seat basis and as a premium add-on to Glean&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPTB4bzZTempKSGF3QXBic0NhZGZFZUZsZ2lIbmlrY0VoVlZITXZaVFZwUTB4cFEzVjBZbXhFYURBMmR6MDk-8217;s core search product. Currently, the new generative AI-based assistant is in early access for all Glean customers and will soon be made generally available, Jain added. Glean, according to Amalgam Insights&https://adarima.org/?aHR0cHM6Ly9tY3J5cHRvLmNsdWIvY2F0ZWdvcnJ5Lz93cHNhZmVsaW5rPTB4bzZTempKSGF3QXBic0NhZGZFZUZsZ2lIbmlrY0VoVlZITXZaVFZwUTB4cFEzVjBZbXhFYURBMmR6MDk-8217; principal analyst Hyoun Park, competes with the likes of Neeva, which was acquired by Snowflake.
The company, which has raised about $155 million to date from investors such as Sequoia, Lightspeed, Slack Fund, General Catalyst, and Kleiner Perkins, claims that it already has over 100 enterprise customers including the likes of Databricks, Vanta, Plaid, Grammarly, Okta, Samsara, Niantic, Greenhouse, Duolingo, Wealthsimple, and Confluent. Company founders include Jain, who was a Google Distinguished Engineer and co-founder of Rubrik, as well as T.R. Vishwanath (formerly of Microsoft and Meta), Piyush Prahladka (Google, Uber), and Tony Gentilcore (Google).
